About Us

About Us

Experience Unparalleled Hospitality at Heritage Hotel Lancaster - Where Every Stay Tells a Unique Story.

For The Greater Good

Guided by an unwavering compass of integrity, we chart our course with the greater good in mind. Every decision we make, every action we take, is grounded in the commitment to the sustainability and prosperity of our guest as a whole. This approach ensures that the legacy we build is not only enduring but also enriching for all.

Guided by Values, Driven by Purpose

Our Mission: Creating Positive, Remarkable Experiences for All Guided by values and driven by purpose, our mission is clear: to craft impactful experiences that enrich lives.

Rooted in our core values, we are dedicated to creating connections, spreading joy, and making a meaningful impact on our community through every hospitable encounter. With charitable contributions funded by each experience, we’re not just creating moments; we’re weaving a tapestry of lasting impact.

Our Staff

Meet The Team

Michael C. Galvin

Director of Operations & Business Development

With a rich history as a restaurateur and many successful ventures, Michael brings both experience and dedication to our property. Always leading the way, he ensures a flawless guest experience by providing unwavering support to our team and overseeing property operations.

Jennifer Markle

Director of Sales & Marketing

Meet Jen! A free-spirit with a passion for all music and a heart of gold and over 30 years in the hospitality industry. As the director of sales she brings the party to life with her positive energy and acceptance of all. When she is not occupied making clients smile, you can find her lost on the beach with a book in hand, sipping on her hazelnut latte (with baileys of course!).

Craig Tillman

Assistant General Manager, Restaurant

Craig graces the floor with a warm and inviting presence, always ready to lend a helping hand and ensure your dining experience is filled with smiles and satisfaction.

Chad Coble

Assistant General Manager, Hotel

Chad brings a wealth of experience to our team and is dedicated to ensuring your stay is a memorable experience filled with exceptional service, genuine care, and guided by his strong leadership.

Cayce Shive

Social Sales Manager

Cayce is our salesperson, proud mom and bonus mom to 3 incredible boys! She is a self proclaimed cheerleading extraordinaire for all of their sports, they are just as lucky to have her as we are! With a passion for people and a talent for relationship-building, Cayce is the type of person who always goes above and beyond. She is not picky when it comes to music, just as long as it is not jazz. Other than that, she takes her coffee black and gives a never ending supply of energy and love for life that is contagious!

Kay Igyor

Marketing Manager

Introducing Kay, our Marketing Manager with years of dedicated service and extensive property knowledge. With creative finesse, she over-sees creative direction, social media, bar events, and talent bookings—ensuring a vibrant and engaging experience for our guests.

Anthony GioVinco

Executive Chef

Meet Chef Tony – a culinary enthusiast with a passion for bringing good food and great people together. Tony leads our culinary team through dedication and desire to create memorable experiences.

Ed

Banquet Chef

Chef Ed, proud minister with over 40 years of culinary experience, shares his expertise with our culinary team and exceptional leadership.

Welcome to Heritage Hotel – Where Every Moment is a Remarkable Experience!

Join Us in Creating Positive, Remarkable Experiences

Every team member, every guest, every cherished connection is an integral part of our journey. Together, we strive to leave an indelible mark, enriching lives, nurturing growth, and creating a legacy that echoes with the joy of shared experiences.

Crafting Memories, One Moment at a Time

We understand that the moments we create are not merely instances in time, but memories that linger in hearts and minds. Through meticulous attention to detail, unwavering dedication, and a passion for excellence, we turn each encounter into a remarkable experience that lasts the duration of time.

A Unified Vision

As we stand united under the banner of Heritage Hotel, we embrace the privilege of shaping destinies – both of our guests and our team. With values as our guide and a mission as our compass, we navigate a path that resonates with purpose, integrity, and boundless positivity.